FAQ

1. General questions

If you are sure of this decision, please contact us via email. We will close your account within 7 days after your request was sent from the email address used on register.

Simple ! Log in, choose your product and then check out. All invoices will be in your account and email.

You can buy upgrades for existing products at any time. Just send an e-mail to [email protected]

We ussually setup VPS in 1-2 hours and for Dedicated Server as fast as we can. From Monday to Friday can take a couple of hours, but in week-ends from 12-48 hours.

You can purchase an unlimited number of servers and VPS per account.

You can buy unlimited number of servers and VPS.

In this case you can consider the bill as confirmation of payment. For any question please contact us (Contact Page).

We can provide a positive SSL certificate valid 12 months for 50 euros.

Yes, use our affiliate program to earn money. Earn up to 50.00 euros per sale.

We accept paypal payments for VPS, Paypal and Bitcoin for dedicated servers. You can use your credit card with Paypal.

Monday – Friday 08.00-20.00, Saturday 08.00-12.00, Sunday closed. You will get answears to your questions as soon as posibble.

It is important to have a coverage period of seven days before the start of the new period. If during this period no payment receveid we will consider that you cancel our services and we will suspend your access to the server.

You will get full data from us by email after your account has been created. Fast, after you place order and after we received your payment.

2. Server-specific questions

Yes you can. Send us an Email to [email protected] and we will perform your request.

Yes, you can buy up to 10 additional IP addresses per Dedicated Servers and maximum 3 IP’s for VPS.

You received full root access (for Linux) or full administrator access (for Windows) to your dedicated server/vps.

You must send us an email to [email protected] and within 60 minutes you have the system reinstalled.

You must send us an email to [email protected] and within 60 minutes you have the system rebooted.

The traffic is unlimited, you should not worry about it.We re connected to 100 Mbit/s or 1 Gbit/s port speed depends on your chosen service.

During the order, you can choose different Linux distributions (CentOS, Debian, Ubuntu, Fedora, openSUSE und) or Windows.

Articles - News