FAQ

1. General questions

– How many vps/servers can i buy per order?

You can buy only one product per order.

– How many products can I purchase?

You can purchase an unlimited number of servers and VPS per account.

– Where can i find my access informations?

You will get full data from us by email after your account has been created. Fast, after you place order and after we received your payment.

– What payment types are available?

We accept only paypal payments. You can user your credit card with Paypal.

– How long will I have to wait to receive the information after I paid?

We ussually setup VPS in 1-2 hours and for Dedicated Server as fast as we can. From Monday to Friday can take a couple of hours, but in week-ends from 12-48 hours.

– When i have to pay, and what happens if i do not pay?

It is important to have a coverage period of seven days before the start of the new period. If during this period no payment receveid we will consider that you cancel our services and we will suspend your access to the server.

– I received an invoice, but I’m sure we paid it.

In this case you can consider the bill as confirmation of payment. For any question please contact us (Contact Page).

– Can i suspend/stop my services?

If you are sure of this decision, please contact us via email. We will close your account within 7 days after your request was sent from the email address used on register.

– When can I get technical support?

Monday – Friday 08.00-20.00, Saturday 08.00-12.00, Sunday closed. You will get answears to your questions as soon as posibble.

– I want to buy an SSL certificate for websites

We can provide a positive SSL certificate valid 12 months for 50 euros.

– I want to recommend the GrabVPS website. Do I receive money in promoting your services?

Yes, use our affiliate program to earn money. Earn up to 50.00 euros per sale.

– How can I buy another product if i’m already existing customer?

Simple ! Log in, choose your product and then check out. All invoices will be in your account and email.

– How can i buy upgrades for existing products?

You can buy upgrades for existing products at any time. Just send an e-mail to [email protected]

2. Server-specific questions

Can i buy additional hdd / ram to existing server?

Yes you can. Send us an Email to [email protected] and we will perform your request.

How can I control own VPS or Dedicated Server?

You receveid full root access (for Linux) or full administrator access (for Windows) to your dedicated server/vps.

Can i buy additional IP addresses for VPS or Dedicated Servers?

Yes, you can buy up to 10 additional IP addresses per VPS/Dedicated Servers.

How much traffic is included on vps/servers?

The traffic is unlimited, you should not worry about it.We re connected to 100 Mbit/s or 1 Gbit/s port speed depends on your chosen service.

What operating systems are available?

During the order, you can choose different Linux distributions (Cent OS, Debian, Ubuntu, Fedora, openSUSE und) or Windows.

How can I reinstall the OS?

You must send us an email to [email protected] and within 60 minutes you have the system reinstalled.

How can i restart system?

You must send us an email to [email protected] and within 60 minutes you have the system rebooted.

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